06/13/2014

[There is no RPC service named Account ] error on BlackBerry 10 device after activation

Tags: BlackBerry BlackBerry Enterprise Service 10 BES 10 Traveler activation error activation lotus
For those still supporting BlackBerry devices...

I recently ran into this problem while activating a new BB 10 device at a customer site. (BES 10 in combination with IBM Notes Traveler 9.0.1)

Steps to reproduce:
- create new user in the BES admin interface
- activate the device
- enter Domino webmail password on device when prompted by BB Hub

After a while this error appears.
I have found this KB document which http://www.blackberry.com/btsc/KB35447 contains instructions on how to redeploy the email profile but this not fix the issue.

The cause in my case was that the user was not a member of the group that's allowed access to the Traveler server - too bad the error message wasn't more descriptive or it would have saved me quite a bit of time.

P.S. Is it just me or is the BB Q5 slooooooooooooooooooooooooooow