11/12/2009

Regression bug with HTML formatted email

Tags: 8.5 8.5.1 Lotus Notes SPR VNTR7UP3CD

Recently one of our customers contacted us with a support question regarding some HTML formatted emails.

R8.5.0 & 8.5.0 FP1 users can not forward or reply with history on some HTML formatted emails, like for example a reservation confirmation email sent by Hilton/DoubleTree hotels.

When accessing the email the messages loads correctly, but the status bar at the bottom of the screen shows 'Document attachment is invalid'.
Closing the message and opening it again will show a popup with the same message that the user needs to click on to be able to continue.

When trying to forward/reply with history, the error 'Cannot save bitmap to disk' appears when you click on Save as draft or Send/Send and File and you can not continue.