[There is no RPC service named Account ] error on BlackBerry 10 device after activation

Tags: BlackBerry BlackBerry Enterprise Service 10 BES 10 Traveler activation error activation lotus
For those still supporting BlackBerry devices...

I recently ran into this problem while activating a new BB 10 device at a customer site. (BES 10 in combination with IBM Notes Traveler 9.0.1)

Steps to reproduce:
- create new user in the BES admin interface
- activate the device
- enter Domino webmail password on device when prompted by BB Hub

After a while this error appears.
I have found this KB document which http://www.blackberry.com/btsc/KB35447 contains instructions on how to redeploy the email profile but this not fix the issue.

The cause in my case was that the user was not a member of the group that's allowed access to the Traveler server - too bad the error message wasn't more descriptive or it would have saved me quite a bit of time.

P.S. Is it just me or is the BB Q5 slooooooooooooooooooooooooooow


Errors while syncing Android devices after moving data directory.

Tags: Lotus Domino Traveler
One of the great things about Lotus Domino has been that it is so dead easy to move the data directory to another location by just updating the references in the server's notes.ini file.

However, when moving the data directory on a Lotus Notes Traveler server this is not enough.

Besides updating the notes.ini file you will also need to update the path reference that can be found near the end of the <dominodatadirectory>\traveler\cfg\NTSConfig.xml file

If you don't you might run into a number of errors on the server console (at least I did at a customer)


Be carefull with Traveler 8.5 security configuration in Traveler policy settings document

Tags: Lotus Domino Lotus Traveler Traveler 8.5 Policy

This weekend I've been testing Traveler 8.5 using an old HP iPaq 27909b and ran into a small problem.

Once you've enabled the security settings on the Traveler policy settings document and they get pushed to a device that can not comply to these settings, the Traveler 8.5 client will not synchronise, further more it will not pickup any changes to the policy settings.